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IMS SecureIT Support

Dedicated Support Team

The business of managing your IT department has become more and more complex, particularly with the mix of on-site vs. cloud-based applications.  In addition to managing multiple software applications, servers, PCs, laptops, email, virus protection, intrusion, etc., the IT department of every business must be on top of, and ahead of, pending issues.  Not only does the IT staff need to be responsive to the internal needs of your employees, but also the external needs of your clients.   

In addition to money spent on hard costs, the cost of IT labor, whether it is in-house or outsourced, is expensive.  The IMS SecureIT CompleteCloud model provides a 24/7/365 support team for all your staff members.  Whether it is something as simple as forgetting a password to a major breach issue, having the ability to call or chat with a full team of support is crucial to run a business.   

The IMS SecureIT support is provided by a dedicated team based out of St. Louis, Missouri and will be there when you need them, from wherever you are.  The support team has three levels. In addition to tiers 1, 2 and 3, your CIO, IT Director, or executive members of your company have full access to the support portal.  Not only will you be able to see the response times, but the full transparency of the number of tickets, users, issues pending, issues resolved, etc.   

 So, instead of spending time and money on a large internal team of IT professionals (or even outsourcing to a managed service provider), let the support team of IMS SecureIT powered by the CompleteCloud team in St. Louis take care of all of your IT support needs.